Refunds & Returns

Last updated: 24 July 2026

This page explains when you can cancel, return, or get a refund on a CanvasCY order.

If something is wrong with your canvas

If your canvas arrives damaged, or there is a fault in the printing or the stretching, contact us within 14 days of receiving it at info@canvascy.com with your order reference and a photograph of the problem. We will reprint it or refund you in full, whichever you prefer. You will not pay return postage on a faulty item.

Personalised items and the right of withdrawal

Every canvas is printed to order from your own photograph, at the size you choose. Under EU consumer law (Directive 2011/83/EU, transposed in Cyprus), the 14-day right of withdrawal does not apply to goods made to the consumer's specification or clearly personalised. This means a finished canvas cannot be returned simply because you changed your mind.

This does not affect your rights if the item is faulty, damaged, or not what you ordered.

Cancelling before we print

If you contact us quickly after ordering and we have not yet started printing, we will cancel and refund you in full. Once printing has begun we cannot cancel, because the canvas cannot be resold to anyone else.

Low-resolution images

Our site checks your image and warns you if its resolution is low for the canvas size you selected. If you continue past that warning, we will print what you supplied. A soft or pixellated result in that situation is not a fault and is not refundable — so if you are unsure, please choose a smaller size or ask us first.

How refunds are paid

Refunds go back to the card used for the original payment, normally within 5–10 working days of approval, depending on your bank.

Contact

Tsiakkas Copy Center Ltd, Ayias Fylaxeos 245, Limassol 3116, Cyprus. Email info@canvascy.com, telephone 25341901.